HotSnail charges per item. An envelope scan costs 70c to $3.50, and opening and scanning a letter costs $1.60 to $4.20 plus 25c to 60c a page, depending on your plan. Plans cost $0 to $25 a month. Forwarding fees exclude postage.
| Parcel Forwarding | Pay as you go | Light | Flexi-Freedom | |
|---|---|---|---|---|
| Setup Fee | $0.00 | $17.50 | $10.00 | $0.00 |
| Monthly service charge | $0.00 | $0.00 | $10.00 | $25.00 |
| Minimum First Deposit* | $20.00 | $50.00 | $50.00 | $50.00 |
| ID free address(what's this?) | Yes | No | No | Yes |
| Per preview / Envelope scan* | $3.50 | $3.50 | $1.50 | 70c |
| Scan per letter | $4.20 | $4.20 | $2.75 | $1.60 |
| Scan per page | 60c | 60c | 25c | 25c |
| Shredding | $1.00 | 25c | 20c | Free |
| Invoice Removal* | Free | Free | Free | Free |
| Credit expires after | 90 days | 365 days | 365 days | 365 days |
| Forwarding (per forward) | *excluding postage and packaging | |||
|---|---|---|---|---|
| Forward Mail | $10.00 | $7.50 | $5.50 | $2.70 |
| Forward Parcel | +20% of cost* | $15.00 | $15.00 | $8.00 |
| Pick up in person* | $15.00 | $15.00 | $15.00 | $15.00 |
| Physical Storage (monthly) | *Free digital storage | |||
|---|---|---|---|---|
| All mail and parcels (<30 days) | Free | Free | Free | Free |
| Free letter storage (>30 days) | 0 | 0 | 0 | 10 |
| Small letter (>30 days) | $2.20 | $1 | $1 | 15c |
| Medium letter (>30 days) | $2.20 | $1 | $1 | 20c |
| Large letter (>30 days) | $2.20 | $2 | $2 | 50c |
| Parcel storage fee* (>30 days) | $15 | $10 | $10 | $5 |
Your HotSnail address includes a suite number, which is your User ID (one per account). It is how we know an item is yours. On an ID free plan (Flexi Freedom and Parcel Forwarding), mail addressed to your name at our address still reaches you without the suite number, at no extra charge. On Pay as you go and Light, mail without it still gets to you, but a $4 search fee may apply.
ID free is not about identity documents. Every account, on every plan, completes an identity check before any mail is actioned.