Frequently Asked Question

Can I be notified when I receive snail mail?

Yes, Notifications can be setup online after you login with your username and password.

Can I take it for a test drive before registering?

Sure, please request a demo login and instructional tour from the contact page.

What are the conditions of the Pre-Paid Credit?

Pre-paid credit is non-refundable and expires after 12 months from date of purchase. The minimum top up amount for pre-paid credit is $50.

How is shredding charged?

Shredding is charged per mail item, not per page. If you shred a 10-page letter, the fee is just charged once for the letter regardless of the number of pages. (Shredding is free for most plans besides the PAYG & the light plan)

What is the difference between the per letter and per page fee?

The per letter fee is charged when we open a letter, then each within that letter is charged as per the ‘per page’ fee

Can I recieve mail addressed to a business?

Yes, by default your account will be setup to receive mail addressed to yourself, and your business (if applicable). You can also add additional names through your account.

Do I require Identification?

Yes, you will be required to complete a quick online identification check. A video conference call is required if sending valuable to certain overseas locations.

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