Registered Post or International Deliveries Requiring Signature for Collection

In some instances Australia Post requires a signature for collection from the recipient of the mail item. This might occur if the item is sent via registered or international post.

In this situation HotSnail cannot collect the item on your behalf without the following documentation:-

* Copy of the recipients Drivers License or Passport

* Signed copy of the collection card supplied by Australia Post

* A signed declaration from the recipient providing authority to collect the mail to a HotSnail employee on behalf of the recipent.


HotSnail recommends that this documentation be provided to HotSnail in advance, if you believe you may require HotSnail to receive these types of mail for your account. This will help prevent delays in delivery if HotSnail is unable to contact you to request this information at the time of receipt. Also it may not be convenient to prepare this information if you are away on holiday.


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