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You can apply for Australia Post mail redirections online.

Australia Post has recently upgraded their website to allow customers to redirect their mail online. This is great news for international customers however you cannot currently specify your mail ID during an online redirection application.

This means that customers who do apply for their mail redirection online, will have to add their mail ID to the redirection when they receive the redirection confirmation from Australia Post. They will have to complete that form and return it to Australia Post.

The easiest way to redirect your mail to us using Australia Posts redirection services continues to be by visiting your local Australia Post store. Australia Post is aware of their shortfall in the online addressing system and is working on a solution that will be released soon.

For more information about redirecting your mail via Australia Post, please review our redirection guide.


Australia Post reminds you to correctly address your mail this Christmas

Australia post has thousands of unclaimed mail items to Auction including a bowling ball, hair straighteners, bludstone boots and an expresso machine. The proceeds of the auction will go to charities including The Cancer Council, The World Wildlife Fund and the RSPCA.

Australia Post Spokesperson, Sarah Gordon says "In Victoria, more than 4,000 items a day make their way to our Mail Redistribution Centre because the sender has used the incorrect address and forgotten to include a return address on the back of the envelope or parcel".

"That number increases significantly at Christmas time, especially as more Australians are going online to do their gift shopping, with Australia Post delivering an extra 100,000 parcels every day in December."

Ms Gordon says it is a shame some people might never receive the Christmas presents they are sent because of simple addressing mistakes.

It's important to include a postcode because many suburb names are duplicated around the country. For example, Victorians know we have a Richmond, but there is also one in Tasmania, New South Wales, South Australia and Queensland. Without the postcode and state in the address, it's difficult to know which one you mean."

Ms Gordon said that the golden rule for posting letters or parcels is to always put your own name and address on the back. "That way, if for some reason we can't locate the recipient or the address is incorrect, we can get the item back to you."

When mail arrives incorrectly addressed at Australia Posts mail redistribution centre,  approximately 50 per cent of the mail is reunited with the sender or intended recipient.

"Staff at the Mail Redistribution Centre have special authority to open mail that arrives there. If they find a name or address inside the item, they attempt to reunite the item with the sender or recipient," said Ms Gordon.

"If a return address cannot be found after this investigation, items are catalogued and kept for up to 12 months. They are only auctioned for charity if not claimed during this time, so it really is a last resort."



Caution: "Underlivered Package" phishing email.

HotSnail would like to warn customers of a unoffical email advising that the delivery of a package has failed due to an addressing problem. This email includes references to Australia Post and instruct the recipient to open the attached file which contains malicious software which can infect the recipients computer.

Australia Post advises that they do not send emails claiming that the delivery of a package has failed. HotSnail recommends that users be alert of any unsolicited email requesting personal information.

If you are concerned about an email relating to delivery of an item, or wish to track your item, Australia Post recommends that you track your item on Australia Posts website at


Posting Lithium Batteries

We have had several inquireys about posting devices which contain lithium batteries like laptops and iPad/iPhones. Any items which contains a lithium battery are classified as dangerous goods by Australia Post and cannot be sent via Air Mail.

If HotSnail receives a package which contains lithium batteries, we can only send it via surface mail which includes road and rail freight and also sea mail. For more information regarding posting Lithium Batteries, please refer to the documentation on Australia Posts website.  This is the current information at the time of posting this article (

Please be aware that Australia Post does not provide a sea mail service to all countries, so special care needs to be taken to ensure your item can be shipped to your destination before it is sent to HotSnail.

HotSnail only provides postage using Australia Post's services, our customers are however are welcome to arrange their own freight services if they wish.


Christmas Sea Mail Boats Leaving Soon!

HotSnail would like to remind its customers wishing to send christmas presents to family and friends overseas not to miss the boat, with deadlines fast approaching for postage via Sea Mail.

Sea Mail is the cheapest way to send larger parcels overseas, and many high tech devices containing lithium batteries can not be sent via Air Mail but people need to plan ahead to take advantage of these features.

The Sea Mail closing date for gifts being sent to the UK is 21st of September, while most of mainland europe is one week later on 28 September.

If you need to send gifts to South America you'll have to prepare even sooner as some deadlines are as early as the 17th of August.

All Sea Mail departs from Sydney, so if you are sending from interstate then time needs to be allowed for its trip to Sydney.

Please consider if your parcel is suitable for postage as some dangerous items cannot be posted, please consult your local post office for more information.

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