Tip of the Month

Did you know that you can click on your HotSnail item with the right mouse button to active the context menu. This context menu provides you with "Rescan" and "Custom Action" options.

We process a lot of mail on a daily basis and human error can occur, if your not satisfied that the scan quality or part of the scan is cut off or missing pages etc, you can right click the mail item, choose Rescan and put a description of the particular issue of concern. HotSnail will re-scan that mail for you free of charge.

Somtimes you may want to ask or tell us something about a particular piece of mail you have received which is not possible via the common actions available in the website. If you right click and choose custom action, you can send us a request associated with a particular piece of mail. Depending on your request, charges may apply but we will advise you first.





A great testimonial!


Hi Karl and team,
We just wanted to say that we have been using your service for twelve months now and are very happy. We have been receiving everything that we expected to and promptly receive mail if it needs forwarding on to one of the many addresses that we may use.

We couldn't be happier and so glad we signed up with Hotsnail. Please feel free to use these comments any way you wish and happy to recommend you.

Alys and Majella


Thank you very much Alys and Majella, it is an absolute delight for us to receive praise from our customers as we all strive to exceed your expectations.

- Karl

Blog // News

You can apply for Australia Post mail redirections online.

Australia Post has recently upgraded their website to allow customers to redirect their mail online. This is great news for international customers however you cannot currently specify your mail ID during an online redirection application.

This means that customers who do apply for their mail redirection online, will have to add their mail ID to the redirection when they receive the redirection confirmation from Australia Post. They will have to complete that form and return it to Australia Post.

The easiest way to redirect your mail to us using Australia Posts redirection services continues to be by visiting your local Australia Post store. Australia Post is aware of their shortfall in the online addressing system and is working on a solution that will be released soon.

For more information about redirecting your mail via Australia Post, please review our redirection guide.


Sunshine Coast Home Show and Caravan and Camping Expo

Michael and Karl from HotSnail will be running an exhibit at the upcoming Sunshine Coast Home Show and Caravan and Camping Expo this coming weekend. (14th, 15th and 16th of October 2011).


It would be a great oppitunity to meet customers on the Sunshine Coast face to face so please come and visit our exhibit if your in the area!

Look out for the White Delica campervan in the caravanning and camping area.

Caravaners and tourers have being great customers for HotSnail and we enjoy assisting them whenever we can on their adventures, we also hope our presence at the show will give us the oppitunity to make some new touring friends.



Why use Mail ID's?

We are aware that some other mail redirection companies operate without the use of Mail ID's in the address. At HotSnail we have spend much time considering the use of Mail ID's and and pros and cons of using them. For a smaller mail redirectors with fewer customers, managing duplicate names might not be an issue however at HotSnail we have many customers including some with duplicate names, and have invested considerable resources towards future growth. The challenge for a growing postal service like HotSnails then becomes maintaining the strict privacy and service levels our customers expect. We allow our customers to elect as many names on their accounts as required and we also alow all our customers to use any of HotSnails addresses without any additional charges, and the only way we can offer this service and maintain absolute privacy is by alocating a mail ID to our customers.

In the case that HotSnail's customer might wish to redirect their mail, they can simply list the Mail ID on the redireciton.

HotSnails systems are flexible enough to allow the Mail ID to be used in many different formats. Some of our customers find it easier, or more asthetic to list the ID as a suit number prefix to the address, in which case the HotSnail operator will identify the Mail ID from the address and handle accordingly.

In the case that we receive a mail item without a mail ID, and the persons name isn't on our ID-Free shortlist, then an investigation must commence to ensure that the mail item is processed to the correct mail account. In the event that this occurs, a $4 search fee is charged to compensate for time taken to perform this action.

HotSnail understands that a Mail ID might not suit all customers in which case there is a limmited shortlist of customers who can reserve all their potential addressable names in a short list for an ID-Free address. HotSnail can only responsibly offer this to a limmited number of customers and does incur additional fees, in some cases of if this option isn't available these customers may wish to simply get their own PO box and then setup the Mail ID on the redirection to HotSnails PO Box.




Registered Post or International Deliveries Requiring Signature for Collection

In some instances Australia Post requires a signature for collection from the recipient of the mail item. This might occur if the item is sent via registered or international post.

In this situation HotSnail cannot collect the item on your behalf without the following documentation:-

* Copy of the recipients Drivers License or Passport

* Signed copy of the collection card supplied by Australia Post

* A signed declaration from the recipient providing authority to collect the mail to a HotSnail employee on behalf of the recipent.


HotSnail recommends that this documentation be provided to HotSnail in advance, if you believe you may require HotSnail to receive these types of mail for your account. This will help prevent delays in delivery if HotSnail is unable to contact you to request this information at the time of receipt. Also it may not be convenient to prepare this information if you are away on holiday.



Redirecting Parcels/Purchases

HotSnail provides a redirection service for all mail and parcels received by our customers, however we do not provide a parcel only redirection service.

If you are planning to purchase goods in Australia and require them to be redirected either nationally or internationally then HotSnail will refuse service, unless you are a customer who we have a history of processing mail for.


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